Steve CrayneThe New Age of Customer ServiceThere is No Room for Error Anymore. The story begins with my first real job as the manager of Blockbuster Video in 1990. The only form of...
Steve CrayneLost In The Fog: Life, Family and The Breeders’ Cup The year was 2005 when my long-time racing friend called me in late September. I had no idea this call would lead to a memory that as I...
Steve CrayneDeath and The Sound of MusicWaking up this morning I saw a post on Facebook about the 53rd anniversary of The Sound of Music which triggered the memory of how a...